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Sentry · 6 hours ago

Claims Representative Entry Level-Madison, WI

Madison, WI

Full-time

Hybrid

New Grad, Entry Level

Sentry is one of the largest and financially strongest mutual insurance companies in the United States, and they are seeking a Claims Representative Entry Level to join their Rapid Resolution team. The role involves leading claim investigations, assessing liability, and driving resolutions for policyholders while developing investigative claims skills and complying with industry regulations.

Insurance

Responsibilities

Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim

Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence

Build knowledge to evaluate claims exposure appropriately, establishing timely reserves

Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim

Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them

Ability to obtain and maintain state licensing requirements

Qualification

Claims investigationPolicy reviewCustomer service experienceEffective communicationTechnological aptitudeState licensingTime management

Required

Bachelor's degree or equivalent work experience

Ability to obtain and maintain state licensing requirements

Ability to professionally communicate verbally and in writing

Ability to exercise effective time management skills

Shows technological aptitude

Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned

Preferred

Previous insurance related and/or customer service experience

Benefits

Flexibility through a scheduled Hybrid work model

In-office workspace and materials for your home office

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting

Tuition Reimbursement program

Generous Paid-Time Off plan

Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits

Well-being and Employee Assistance programs

Sentry Foundation gift matching program

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904