Envista Holdings Corporation · 2 months ago
Technical Support Analyst - Large Equipment
United States of America, Pennsylvania, Quakertown
Full-time
Onsite
Entry Level
$48K/yr - $70K/yr
1+ years expEnvista Holdings Corporation is a leading manufacturer and distributor of innovative dental imaging equipment and solutions. They are seeking a Technical Support Analyst to troubleshoot software and hardware issues, provide customer support, and manage product development issues while maintaining high levels of professionalism and communication.
DentalMedical Device
Responsibilities
Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software
Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment
Provide customer support including training, servicing, and quality assurance regarding all 3D products and software
Documents and log all calls in the CRM system with the upmost detail
Document and manage Product Development issues to resolution
Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician
Collects data or provides basic reports to management pertaining to any 3D hardware or software
Performs other duties and tasks as assigned by their supervisor/manager
Qualification
Required
High school diploma or equivalent
Experience in troubleshooting hardware/software in a technical-related field
Minimum of 1-2 years' work experience in a customer support role or equivalent
Intermediate knowledge with MS Office; Word and Excel required
Understanding and use of CRM systems preferred
Knowledge of SAP preferred
Experience in a related dental or medical x-ray equipment manufacturer field preferred
Preferred
Understanding and use of CRM systems
Knowledge of SAP
Experience in a related dental or medical x-ray equipment manufacturer field
Benefits
Competitive Pay and Bonuses.
PTO, Sick Time and Paid Holidays.
Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
401K – with exceptional company match starting DAY ONE!!!!
Community involvement opportunities & employee appreciation events.
Newly renovated, state of the art, climate-controlled facility.
Newly built 1200 sq fitness room.
Gourmet coffee, beverages, snacks, and lunches are available in our café.
Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!
Company
Envista Holdings Corporation
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.
10001+ employees
H1B Sponsorship
Envista Holdings Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (9)
2022 (13)
2021 (14)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$885M2023-08-07Post Ipo Debt· $435M
2021-12-24Acquired
2020-05-18Post Ipo Debt· $450M
Leadership Team
P
Paul Keel
Chief Executive Officer
Robert Befidi
President of Diagnostics
Recent News
2025-10-31
Morningstar.com
2025-10-31
MarketScreener
2025-10-31
Company data provided by crunchbase