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ResortPass · 1 hour ago

Spa Account Manager

New York, NY

Full-time

Onsite

Entry Level

$80K/yr - $90K/yr

1+ years exp

ResortPass is redefining what it means to be a hotel guest, creating new opportunities in hospitality. The Spa Account Manager will support and grow a portfolio of spa partners, driving performance through data-driven insights and hands-on support, while collaborating with various teams to ensure long-term success and revenue growth.

Gift CardHospitalityInternetLeisureLifestyleResortsTourismTravelTravel Accommodations

Responsibilities

Proactively manage relationships with hotel spas, spa groups, and independent spas to achieve KPI-driven performance goals

Consult with partners to expand spa inventory and product SKUs, including treatments, amenities, and packages that drive incremental revenue

Analyze spa performance data to deliver actionable recommendations around pricing, availability, booking windows, and promotions to improve conversion

Identify and unlock revenue opportunities through strategic upselling, product optimization, and seasonal inventory expansion

Enhance the guest experience by monitoring reviews, identifying trends and issues, and partnering with spas to quickly resolve concerns and improve satisfaction

Provide responsive, high-quality support for all partner inquiries, acting as a trusted point of contact

Maintain strong product knowledge of the ResortPass platform, spa offerings, and evolving features

Collaborate cross-functionally with Sales, Product, Marketing, and Operations to support partner growth and launch new spa products

Troubleshoot partner issues, maintain accurate documentation, and stay informed on spa, wellness, and hospitality industry trends

Qualification

Spa/wellness industry experienceCRM experienceData analysisProject managementTech-savvyCreative problem-solvingTime managementOrganizational skillsPositive attitude

Required

Bachelor's Degree

1-2 years of relevant experience in the spa/wellness, hospitality, or travel industry

Experience with a CRM such as Salesforce & Hubspot

The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment

Energetic and passionate about closing deals, deepening customer relationships, and fostering trust from partners

Strong prioritization, time management, and organizational skills, and a meticulous attention to detail

A positive attitude and enthusiasm to work in a fast-paced environment with a high-performing team

Creative problem-solving skills

An entrepreneurial spirit with project management skills

Tech-savvy with an ability to learn any online system or software

You're a good person. While building a startup is hard, being a good person is not

Preferred

Experience at a startup is a plus

Benefits

Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans.

Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.

401k plan — Save for your future with a 410k plan offering.

Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off.

Paid parental leave

Commuter benefits

Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.