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Data Metalcraft Inc. · 3 hours ago

Director of Accounts & Growth

Arlington, MN

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $126K/yr

3+ years exp

Data Metalcraft Inc. is a full-service metal fabricator and powder coater specializing in complex weldments and assemblies. The Director of Accounts & Growth is responsible for driving revenue growth through new customer acquisition and expanding existing accounts while managing the Account Management team and overseeing client success.

Industrial EngineeringLogisticsManufacturing

Responsibilities

Lead, mentor, and develop the Account Management team to ensure client satisfaction, retention, and growth

Set performance metrics and provide coaching that aligns account activities with company growth goals

Oversee the management of key customer accounts, maintaining relationships with high-level personnel at client organizations

Ensure customer concerns and escalations are resolved quickly and effectively, driving measurable value for clients

Serve as the executive point of contact for clients, strengthening long-term partnerships

Oversee the estimation process for both new opportunities and existing customer programs

Develop, maintain, and improve standardized quoting tools to optimize accuracy and efficiency

Review and approve quotes to ensure completeness, competitiveness, and alignment with company objectives

Personally prepare and develop quotes for complex or strategic opportunities

Ensure accurate and timely transfer of quoting and project details from Account Managers to Engineering, enabling smooth handoffs and execution

Develop and execute a business development strategy that generates new accounts in target markets

Lead sales organization build out, leading new processes and tools that streamline sales operations

Identify and pursue opportunities to expand revenue with existing customers through enhanced service offerings

Maintain awareness of market trends, competitor activities, and customer needs to refine growth strategies proactively

Lead large-scale customer implementation projects, coordinating resources across departments (engineering, operations, quality, and supply chain)

Ensure projects are delivered on time, within scope, and aligned with client expectations

Partner with internal teams to deliver customized solutions that enhance client satisfaction

Serve as the primary liaison between the company and senior client stakeholders, ensuring transparency and alignment across all communications

Provide executive leadership with regular reporting on account performance, pipeline health, and project status

Represent the company at trade shows, industry events, and networking opportunities to strengthen brand presence and attract new business

Qualification

Business development strategyAccount managementProject managementCustomer relationship managementProcess routingsLeadership experienceMS Suite proficiencyCommunication skillsNegotiation skillsCross-functional collaboration