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Allstate · 4 hours ago

Inside Auto Claims Specialist

United States

Full-time

Remote

New Grad, Entry Level

$21/hr - $21/hr

Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. The Inside Auto Claims Specialist will assist customers throughout the claims process, ensuring claims are handled efficiently, fairly, and with empathy.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Manage auto claims from start to finish, ensuring timely and accurate resolution

Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates

Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations

Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary

Negotiate settlements with all involved parties, ensuring fair outcomes

Document all claim activity accurately and promptly in accordance with company policies

Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process

Coordinate follow-ups to clarify details and confirm next steps for resolution

Qualification

Auto Insurance ClaimsInsurance ClaimsCustomer ServiceCritical ThinkingEmpathyComplianceCommunicationConflict ResolutionProblem SolvingTime ManagementResults-Oriented