Chase · 2 months ago
Product Manager - Voice Recording
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid, Senior Level
$123K/yr - $201K/yrChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. They are seeking a Product Manager to lead the strategy and execution of a voice recording service, ensuring compliance and operational integrity while driving engagement with customers and stakeholders.
BankingFinancial Services
Responsibilities
Defines and communicates product vision and strategy in line with the customers’ long-term business goals
Conducts market research and tracks industry developments with regards to productivity, collaboration, data, Information archive systems and understands implications to product vision and strategy
Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product and defines and manages the product's business metrics, including cost, feature & functionality, risk posture and reliability
Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs, and prioritizes the product backlog & maintains a vision for the product
Oversees and drives the go-to-market and strategic marketing plans for the product and creates a safe environment for experimentation and failures to support fast learning cycles
Manages the senior stakeholder community and customer advisory boards and lead by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle
Owns the P&L of the product and drive our cloud strategy for our information archive platforms
Qualification
Required
Applied experience of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
Product management and engineering experience with an emphasis on delivering voice / voice recording solutions to end users and control functions, technology product management role within enterprise environment
Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers with experience of building strong, cohesive partnerships with key stakeholders
Good interpersonal skills to manage relationships with a variety of partners and stakeholders
Experience writing technical stories in JIRA/confluence using industry standard notation
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Small Business Trends
2026-01-18
Company data provided by crunchbase