SAIF Corporation · 1 week ago
IT Service Desk Analyst II
Salem, OR
Full-time
Onsite
Entry, Mid Level
$65K/yr - $77K/yr
2+ years expSAIF Corporation is dedicated to workplace safety and has been helping injured workers since 1914. They are seeking an IT Service Desk Analyst II who will provide first-level support to employees and customers, troubleshoot incidents, and maintain knowledge base documents for IT services.
AssociationFinancial ServicesNon Profit
Responsibilities
Be the first point of contact for SAIF employees and customers via phone, chat, email, and alerts while providing great interpersonal communication. Document and resolve incoming incidents and requests in SAIF’s service management tool
Troubleshoot and resolve tier 1 support incidents. Follow knowledge articles to address more complex incidents with a high attention to detail. Provide support for all IT services and systems as required. Collaborate and escalate to other IT members as needed
Assist in the IT hardware and software lifecycle processes
Create and/or update knowledge base documents detailing solutions and/or IT service desk procedures
Facilitate the onboarding of employees companywide
Strong knowledge of delivering support in a Microsoft environment with a focus on Office 365 applications
Maintain a working understanding of SAIF IT service management processes and best practices (ITSM/ITIL). Follow Incident, Request, Knowledge, Change, and Problem management processes and standards. Improve team procedures that interface with division service management processes
Perform rotational on-call duties
On-call support may be required on an as needed basis or part of a rotating schedule, including availability outside of business hours to support urgent IT issues or system implementations
Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles
Qualification
Required
Two or more years of information technology experience assisting customers with incident resolution and service request management within a Microsoft environment, preferably in a Service Desk role
One or more years of customer services experience
A high school diploma or equivalent
Experience working with Windows 11 and Microsoft products, especially Outlook, Excel, Word, and Office365
Ability to learn internal systems
Strong knowledge of delivering support in a Microsoft environment with a focus on Office 365 applications
Maintain a working understanding of SAIF IT service management processes and best practices (ITSM/ITIL)
Follow Incident, Request, Knowledge, Change, and Problem management processes and standards
Perform rotational on-call duties
Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating
Preferred
Other combinations of skills and experience may be considered
Benefits
Health care
Retirement savings plans
Paid time off
Company
SAIF Corporation
The State Accident Insurance Fund Corporation is a not-for-profit, state-chartered workers’ compensation insurance company.
501-1000 employees
H1B Sponsorship
SAIF Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (6)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Chip Terhune
President & CEO
Ian Williams
Chief Operating Officer
Recent News
Seattle TechFlash
2025-08-01
oregonlive.com
2025-02-26
Company data provided by crunchbase