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Encore Talent Solutions · 1 hour ago

Network Operations Center Engineer

Ashburn, VA

Contract

Onsite

Entry Level

1+ years exp

Encore Talent Solutions is currently seeking a Network Operations Center Engineer for a full time position. The ideal candidate will maximize network performance, troubleshoot issues, and coordinate with vendors to ensure network stability.

Staffing & Recruiting

Responsibilities

Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization

Undertake data network fault investigations in network environments using information from multiple sources

Secure network systems by establishing and enforcing policies, defining and monitoring access

Handle activation/installation/upgrade calls

Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation

Coordinate with vendors and update customer regarding network maintenances

Speak to customers via email and phone for requirements capture/update. Properly update notes to customer within given timeline

Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the published Vendor SLAs and internal policies

Coordinate with vendor Service Managers proactively to maintain the network stability

The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks

Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s)

To prepare reports daily / monthly / quarterly and otherwise as required

Monitor video circuits on Nimbra Vision monitoring tool

Qualification

Network troubleshootingRouterSwitch configurationNetwork monitoring toolsOSI/TCP/IP modelNetwork technologies knowledgeCCNA certificationFlexibility to work 24/7Cross-team collaborationClear communication