Goodwill Industries of North Florida · 23 hours ago
Team Lead Retail- FT Orange Park
Orange Park, FL, US
Full-time
Onsite
Entry, Mid Level
$15.75/hr - $15.75/hr
2+ years expGoodwill Industries of North Florida is a leading provider of training and employment services for individuals with disabilities and special needs. They are currently seeking a Team Lead for their retail stores, responsible for assisting in daily operations, managing donated goods, and ensuring high standards of customer service.
Retail
Responsibilities
Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system
Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses
Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual
Ensures proper accounting for all store revenue
Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual
Under the guidance of the Store Manager and/or Assistant Manager assists with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment
Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer
Assists customers with shopping needs
Must be able to interact professionally with others in a fast-paced retail environment
Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks. Ensures that clothes are placed on sales racks with similar types and colors of clothing
Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed
Greets donors and receives merchandise, providing donor with an itemized receipt, if desired
Reports known or suspected security and/or theft problems to the Store Manager or other members of management
Processes donated goods as outlined according to standard operation procedures
Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards
Must be able to handle customer or donor complaints in the absence of the Assistant or Store Manager
Will bring all policy violations are employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle
Qualification
Required
Minimum of 2 years prior retail experience preferred
High School or Equivalent
Excellent communication and customer service skills
Must have by able to promote and ultimately be responsible for workplace safety
Proficiency with POS reporting procedures
Must have reliable transportation and a valid driver's license
Energy and enthusiasm to help others
An openness to learn and be a team player
An excitement for a career in retail
Be able to perform basic skills on a computer
Must be able to read and comprehend
Must be able to do basic math calculations using a calculator
Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds
Team-oriented and collaborative interpersonal relationships
Organize and prioritize information
Proactive, self-starter and energetic
Respectful customer relationships
Understanding of inventory management software and related web-based programs
Reasoning and logic
Maintain records
Sensitivity to service population's cultural and socioeconomic characteristics
Standing
Walking
Lifting (Up to 50lbs)
Carrying (Up to 50lbs)
Kneeling
Pushing/Pulling
Bending/Stooping
Reaching
Turning
Repetitive Motions
Preferred
Reading
Color Recognition
Company
Goodwill Industries of North Florida
Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Rey
Chief Financial Officer
Rachael Mueller, J.D.
Chief Development Officer
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