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Navy Federal Credit Union · 5 hours ago

Member Service Representative (Full-Time) - AJC Federal Building

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

Navy Federal Credit Union is dedicated to providing a meaningful career experience, and they are seeking a Member Service Representative to assist members with a variety of financial products and services. The role includes analyzing and resolving account issues, counseling members, and performing platform banking functions under supervision.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loans

Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

Counsel current and prospective members about Navy Federal's products and services

Ensure cash and other negotiable instruments are handled properly

Identify opportunities to cross service products and increase product penetration

Perform platform banking functions

Assist level I team members

Understand and comply with federal and other regulations relating to financial products and services

May assist with Branch Office vault opening, closing and balancing procedures

May serve as a Branch Office and/or ATM vault custodian

Perform other duties as assigned

Qualification

Banking productsCustomer service experienceAnalytical problem solvingEffective communication skillsOrganizational skillsJudgmentMathematical calculationsAdaptability to technologyTeamworkTime managementActive listeningInitiative

Required

Ability to work independently and in a team environment

Working knowledge of savings and checking products, accounts and services

May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

Effective active listening skills to accurately respond to inquiries and account requests

Effective organizational, planning and time management skills

Effective research, analytical, and problem solving skills

Effective skill building effective relationships through rapport, trust, diplomacy and tact

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill maintaining composure in a high production and changing environment

Effective skill navigating multiple screens and PC applications and adapting to new technologies

Effective skill performing mathematical calculations and working accurately with numbers

Effective verbal and written communication skills

Preferred

Experience in member/customer service preferably in a call center, retail banking or financial institution

Experience in working in a credit union environment

Benefits

Highly competitive pay

Generous benefits and perks

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)