Newport Aquarium · 1 hour ago
Newport Aquarium Guest Service Host
Newport, KY
Part-time
Onsite
New Grad, Entry LevelNewport Aquarium is a part of Herschend Enterprises, dedicated to creating memorable experiences for guests. The Guest Service Host will ensure efficient guest service operations, maintain a positive atmosphere, and assist guests with information and guidance during their visit.
GamingMusic
Responsibilities
Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations
Maintain a positive attitude and appearance at all times
Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium
Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards
Keep safety as a number one priority at all times while working at Newport Aquarium
Understand policies and procedures relating to the overall functions of Guest Service department
Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests
Must be self-motivated to work independently, as well as, disciplined and reliable
Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction
Demonstrates strong customer service and interpersonal skills
Responsible for property screening duties (metal detector)
Ensure all visitors enter at scheduled date/time (Timed entry tickets)
Guide guests without tickets to ticketing window
Perform other duties as assigned by the Guest Service Management Team
Qualification
Required
Perform and adhere to Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations
Maintain a positive attitude and appearance at all times
Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium
Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards
Keep safety as a number one priority at all times while working at Newport Aquarium
Understand policies and procedures relating to the overall functions of Guest Service department
Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests
Must be self-motivated to work independently, as well as, disciplined and reliable
Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction
Demonstrates strong customer service and interpersonal skills
Responsible for property screening duties (metal detector)
Ensure all visitors enter at scheduled date/time (Timed entry tickets)
Guide guests without tickets to ticketing window
Perform other duties as assigned by the Guest Service Management Team
Successful completion of pre-employment background check
Physical strength, including the ability to lift/push/pull/move up to 25 pounds (Crowd control stanchions)
Outdoor duties dependent on weather conditions
Preferred
Interpersonal Skills
Communication Skills
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Benefits
24 sick hours annually
Profit Sharing and 401K Plan with company match
Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
Discounted tickets and annual passes for friends and family
Training and development
Company
Newport Aquarium
Newport Aquarium is an entertainment company specializing in aquarium shows and Shark Ray breeding program.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-04-15
Seattle TechFlash
2025-04-14
Cincinnati Business Courier
2025-02-24
Company data provided by crunchbase