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Hilton · 1 hour ago

Front Office Operations Manager* - New York Hilton Midtown

New York Hilton Midtown1335 Avenue Of The Americas

Full-time

Onsite

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

Hilton is a leading global hospitality company, and they are seeking a Front Office Operations Manager for their New York Hilton Midtown location. The role involves overseeing guest service operations, managing staff, and ensuring guest satisfaction while maximizing revenue and maintaining quality standards.

HospitalityLeisureResorts

Responsibilities

Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work

Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue

Compile and prepare financial reports, including those related to the hotel's rate and availability calendar

Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement

Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance

Attend various operational related meetings to obtain and disseminate pertinent information

Qualification

Front Office ManagementGuest ServicesFinancial ReportingTeam LeadershipCommunication SkillsDependabilityProductivityQualityAdaptabilityCustomer Focus

Required

Minimum of 2 years' experience in a Front Office Manager role

Experience in a hotel of 500 rooms or more

Excellent communication and multi-tasking skills

Available to work a fully flexible schedule

Open availability essential, including the ability to work weekends and holidays

Ability to transition to primarily overnight shifts after training

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs