PenFed Credit Union · 1 hour ago
Team Lead Consumer Lending
Omaha, NE
Full-time
Hybrid
Mid, Senior Level
4+ years expPenFed Credit Union is a stable financial institution serving over 2.9 million members. They are seeking a Team Lead Consumer Lending to oversee daily operations of loan queues and manage Consumer Lending staff, ensuring optimal performance and compliance with policies.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Credit and Process Analysis
Research and resolve complex member problems within delegated authority, including, but not limited to, processing fee reversals, evaluating exception requests, and resolving application decisioning, processing, and funding issues
Maintain a detailed knowledge of the job responsibilities of Direct Reports; perform those duties as needed throughout the day
Maintain a detailed knowledge of origination platforms, workflows and application lifecycle as it pertains to application processing, underwriting, and/or funding for all Consumer Lending products as assigned
Rigorously evaluate, justify, and execute requests for exceptions to policy within delegated authority
Build and enhance relationships with existing external stakeholders (dealerships, finance managers, lead generation partners, OS vendors, etc)
Review and approve correspondence related to consumer applications in collaboration with Executive Correspondence
Work closely with Senior Management to provide feedback regarding the development and refinement of the Consumer Lending program, including policies, procedures, work methods, and product enhancements
Assist IT department, and/or external LOS stakeholders, with user acceptance and other systems testing
Supervise a Consumer Lending team on a daily basis to include establishing goals, priorities, and expected performance level of the team
Administer stated objectives, goals, and performance standards for assigned team
Oversee and mentor all staff to ensure adequate training and performance is achieved
Monitor real time assigned queues as well as the call queue for optimal customer service levels
Ensure that all monthly quality reviews are completed for all Consumer Lending positions in a timely manner
Provide input to the Senior Manager, Consumer Lending regarding hiring staff and managing job performance on a regular basis, including probationary and annual evaluations and the administration of disciplinary actions
Prepare and distribute various production reports
Provide training and guidance to peers, direct reports, Operations, and other PenFed staff related to consumer underwriting, processing, & funding practices
Assume the duties and responsibility of the manager when the manager is unavailable
Maintain industry knowledge around emerging best practices and trends in the consumer lending field
Discover opportunities to recommend changes that will streamline processes, improve efficiency and push the business forward
Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance program and all policies, procedures, rules and regulations
Qualification
Required
Equivalent combination of education and experience is considered
Minimum of four (4) years' of experience in financial services, or, two (2) years' experience supervising/managing employees, is required
Minimum of four (4) years of Underwriter experience is required
Experience coaching, leading, and developing subordinates is required
Knowledge of industry best practices around lending, loan processing & underwriting
Ability to obtain Senior Lender authority with PenFed by successfully passing an advanced underwriting training course
Preferred
Bachelor's Degree in a related field strongly preferred
Minimum of six (6) years of Underwriter experience preferred
Knowledge of PenFed structure, products, policies and procedures preferred
Benefits
Robust medical, dental and vision plan options
Plenty of paid time off
401k with employer match
On-site fitness facilities at our larger locations
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer, PenFed Digital
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase