Apply on Employer Site

Hilton · 1 hour ago

Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Buena Vista Palace1900 E. Buena Vista Drive

Full-time

Onsite

Mid, Senior Level

Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team. This role involves overseeing front office operations, managing team performance, and ensuring exceptional guest experiences.

HospitalityLeisureResorts

Responsibilities

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly

Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out

Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Qualification

Front Office LeadershipGuest Services ManagementOnQ SystemHilton ExperienceTeamworkCustomer FocusAdaptability

Required

Previous experience in front office leadership, ideally at a large resort-style property

Open flexibility

OnQ experience

A passion for hospitality

Full open availability (Holidays and Weekends are required)

PM and Overnight shifts are required

Preferred

Hilton experience is highly preferred

Benefits

Access to your pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials *(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)*

Career growth and development

Team Member Resource Groups

Recognition and rewards programs