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Petsense by Tractor Supply · 3 hours ago

Manager, Petsense Omni Channel

Brentwood, TN

Full-time

Onsite

Mid, Senior Level

6+ years exp

Petsense is a company that values the dedication and passion of its team members. They are seeking a Manager for their Omni Channel operations to establish a multi-year strategic direction for the Petsense website, ensuring financial accountability and enhancing the online customer experience through effective merchandising and collaboration with various departments.

PetRetailTraining

Responsibilities

Act as Project Manager to develop, plan and oversee a strategic 3 to 5-year e-Commerce business plan

Oversee the merchandise sold on-line and financial accountability for sales, gross margin dollars/rate and inventory performance

Develop a multi-year plan that supports a long tail of products to support endless aisle concept

Develop / oversee structured content that is consistent for all products represented online

Prioritize the opportunities for unstructured content such as training videos, educational pages, pet parent support pages, etc

Act as the Merchant point of contact for vendor-supported brand landing pages, promotional planning, and structured content

Serve as primary point of contact for vendor partners for assortment planning, promotional planning, partnership management and business initiatives

Lead and develop a small team (1–2 direct reports and/or contract resources) to execute e-commerce merchandising priorities, ensuring alignment to strategic objectives, timelines, and performance expectations. Provide day-to-day direction and mentorship to internal and external partners, fostering accountability, cross-functional collaboration, and continuous improvement in digital execution

Identify and prioritize vendor drop ship to add items to website

Ensure strategic in-store events are reflected on the website

Work closely store merchandising management in attending shows, vendor meetings and divisional meetings

Support the incorporation and functionality of in-store services such as grooming, pet training, and mobile vet clinics on the website

Ensure best-in-class SEO and SEM

Work closely with Marketing to ensure seamless transition (look & feel) of Petsense branding throughout the website

Work closely with IT to manage and oversee ecommerce roadmap and project plans

Provide strategy and tactical execution of e-commerce merchandising initiatives for selected lines of business

Plan and merchandise products on the website and in all promotional channels for selected lines of business with appropriate operational execution and business analysis to ensure sales and margin objectives are attained

Drive promotional marketing calendar creation and execution on websites and in marketing channels

Manage everyday and promo price loading and verification – including MAP compliance

Communicate effectively to all levels of the company on the e-commerce vision & strategy to vendors and internal team

Conduct competitive analysis to determine opportunities for assortment growth and pricing and report out on findings to the merchandising team

Remain up to date and relevant to industry and competition trends in order to provide strategic direction on website

Pull, prepare, and analyze reports from all available sources to manage and report on business

Qualification

E-commerce strategyMerchandising experienceShopify platformSEOData analysisPolicy writingMicrosoft Office proficiencyUX/UI basicsTeam leadership

Required

6+ years of merchandising experience and experience working within a Shopify-based e-commerce environment preferred; comparable platform experience considered

Bachelor's degree from an accredited college or university. Any suitable combination of education and experience will be considered

Preferred

Ability to enforce policies and procedures

Ability to write policies, procedures, and executive summaries

Proficiency in Microsoft and Office products

E-commerce basics: SEO, UX, UI

Ability to manipulate data to drive and expedite project analyses and completion

Ability to work overtime and travel when needed

Benefits

Medical, dental, and vision coverage

Company-paid life and disability insurance

Paid parental leave

Tuition reimbursement

Family planning resources such as adoption and surrogacy assistance

Company

Petsense by Tractor Supply

Petsense, a wholly owned subsidiary of Tractor Supply Company (NASDAQ: TSCO), is a pet specialty retailer focused on meeting the needs of pet owners, primarily in small and mid-size communities.

Founded in 2005

Ontario, Oregon, USA

1001-5000 employees