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Element Fleet Management · 1 hour ago

Partner, Client Success

Minneapolis, MN

Full-time

Onsite

Entry, Mid Level

$60K/yr - $83K/yr

2+ years exp

Element Fleet Management is redefining the fleet management industry with a focus on superior client experience. They are seeking a Partner, Client Success who will build and maintain client relationships, provide day-to-day account support, and contribute to client retention and growth objectives.

ConsultingFleet ManagementRisk Management

Responsibilities

Work with clients and internal cross-functional teams to develop the account strategy that best suits the clients’ needs and goals

Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with the client’s policies, procedures and priorities

Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress

Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc

Uses discretion and independent judgment advising clients and works with clients to recognize need and recommend solutions

Takes ownership of client issues and applies critical thinking and problem-solving abilities

Customer data analysis and/or reporting

Leverages subject matter experts to quickly and efficiently resolve inquiries

Client Relationship Management – builds and sustains professional working relationships with client contacts in assigned portfolio. Proactively seeks to understand and assess client goals and objectives, recognize needs, and recommend solutions and cost savings ideas (including products and services overviews). May participate in client visits and/or travel to client’s location to support business needs

Qualification

Client account managementData analysisMS Office proficiencyB2B service experienceMulti-taskingRelationship buildingProblem-solvingCritical thinking

Required

BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree

2-5 years Client service or client account management experience is highly desirable, preferably in a B2B service environment

Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced, environment

Ability to build and maintain productive working relationships based on mutual trust at all levels in the organization

Demonstrated history of being able to obtain and effectively analyze data, identify trend/issues, solicit input, look at all perspectives, reach logical decisions or recommendations and acts quickly to implement solutions