Randstad Digital Americas ยท 5 hours ago
IT Support Engineer
New York, NY
Full-time
Onsite
Entry Level
$35/hr - $40/hr
1+ years expRandstad Digital Americas is seeking an IT Support contractor who will serve as the primary provider of IT support to users throughout their global enterprise. The role involves diagnosing and resolving various IT issues while ensuring customer satisfaction and managing service requests effectively.
Information Technology & Services
Responsibilities
Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment
Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related issues
Deploying, installing, and maintaining PCs and software, including tending to all adds, moves, and changes
Appropriately documenting all required information in call tracking system
Diligently creating and maintaining knowledge base as appropriate
Exercising appropriate workflow and time management
Carrying out additional duties, which may vary based on your skillset and your specialization
Qualification
Required
Familiarity with common IP networking technologies and troubleshooting techniques
Excellent communication, presentation, and client-facing skills
Demonstrated responsiveness, resourcefulness, and follow through
Preferred
One to two years of experience in an IT-related field
Experience in administering accounts and policies in an Active Directory environment
Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware
Ability to debug and improve infrastructure installation and configuration scripts written in Powershell and BASH
Experience with Linux repository management, system patching, and CLI administration
MCSE or Industry-level certification such as LPI or similar
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase