indiGO Auto Group · 3 weeks ago
Volkswagen Marin Service Advisor
San Rafael, CA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $250K/yr
5+ years expindiGO Auto Group is a globally recognized and award-winning company dedicated to outstanding customer care. They are seeking a full-time Service Advisor for their Volkswagen Marin dealership to manage customer interactions and repair orders in a fast-paced environment.
AutomotiveRetail
Responsibilities
Greet customers and carefully record the customer’s concerns to generate an accurate work order
Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays
Obtain the training necessary to know what is covered under warranty for each franchise
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
Help the cashier close tickets and notify customers that their vehicles are ready for pickup
Explain repair order charges to customers and promptly notify the service manager of any customer service problems
Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
Qualification
Required
Excellent verbal and math skills. These skills may be tested and evaluated
Ability to be insured to operate a motor vehicle
Preferred
Minimum of 5 years' experience in a service advisor role strongly preferred
Proven track record of CSI and sales history
Benefits
Opportunity to work in a cohesive and supportive team environment
Brand new, state-of-the-art facilities and equipment
Opportunity for advancement in a growing company
Comprehensive insurance plans
401(k) plus match
Paid vacation days, sick days, and holidays
Company
indiGO Auto Group
indiGO Auto Group facilities new and used car dealerships.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pon Holdings
2017-07-06Undisclosed
Leadership Team
Kelly Wolf
Chief Executive Officer
Recent News
NETSOL Technologies Inc.
2025-11-21
Company data provided by crunchbase