Customer Success Specialist jobs in United States
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Tight · 3 hours ago

Customer Success Specialist

positionWashington, DC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Tight is a growing FinTech company located in Washington, DC, seeking a Customer Success Specialist to join their team. The role involves managing customer relationships, providing support, and collaborating with engineering and product teams to enhance customer experience and product offerings.

AccountingEmbedded SoftwareFinTechSoftware

Responsibilities

Owning the customer partner relationship, including day-to-day investigation and triage of end-user and developer support requests, feature requests, and bug reports
Partnering with Tight’s engineering and product teams to drive customer-partner tickets through to completion while enforcing and improving SLAs
Leading recurring customer-partner touchpoints (monthly syncs, quarterly business and roadmap reviews, etc.)
Building strong relationships with customer-partners
Maintaining and enhancing Tight’s Help Center, A.I. knowledge base, and partner documentation
Contributing to scalable CS operations (templates, macros, dashboards, and more)
Providing end-user support to our internal customer-partner, Hurdlr

Qualification

Customer SuccessAnalytical skillsCommunication skillsProject managementSaaS experienceSlackPylonLinearFinTech experienceUnderstanding APIs/SDKs

Required

0-2 years of professional experience in an office setting
Strong analytical skills and critical thinking
Excellent written and verbal communication skills
Quick to learn and receptive to coaching and feedback
Hard-working with a professional work ethic
Excellent project management skills with the ability to keep complex workstreams organized, on schedule, and well-communicated

Preferred

Customer Success or Account Management experience in a SaaS company
Experience with Slack, Pylon, and/or Linear
Experience supporting embedded or partner use cases (B2B2C, marketplaces, or platform integrations)
Prior work with FinTech and/or accounting products
Comfortable discussing APIs/SDKs at a conceptual level; no coding required, but helpful if you can understand the basics and ask insightful questions

Company

Tight

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Embedded Accounting API for SaaS and Fintech Platforms
dateFounded in 2012
location
Washington, District of Columbia, USA
people-size11-50 employees
web-link
https://www.tight.com

Funding

Current Stage
Early Stage
Total Funding
$6M
2018-04-17Series A· $3M
2013-05-01Seed· $3M

Leadership Team

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Raj Bhaskar
Co-founder & CEO
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