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Indiana Members Credit Union · 6 hours ago

Universal Member Service Representative II

Noblesville, IN

Full-time

Onsite

Entry Level

1+ years exp

Indiana Members Credit Union is dedicated to delivering exceptional member service. The Universal Member Service Representative is responsible for handling a wide range of banking transactions, providing expert advice on financial products, and meeting the consumer lending needs of members.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Accurately handle member and non-member transactions

Responding to member and potential member inquiries

Balance and detail (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)

Reconcile all ITM accepted negotiable items against reports for accuracy - weekly, if applicable

Answer phones

Accurately open and close accounts, while ensuring required forms and records are completed in compliance with internal policies and statutory regulations

Order/count cash

Ensure all audit and security policies and procedures are followed

Scan negotiable items and other member documents

Process night drop deposits and payments

Verify and balance Travel and Gift cards

Order supplies for location

Compile End-Of-Month work

Process check orders

Filing, shredding, etc

Assist with loan applicants including processing and closing loan applications

Assist Branch Manager and other team members

May be required to handle responsibilities during Manager’s absence

Qualification

Credit union experienceConsumer lending practicesMortgage Loan Officer registrationComputer/technology skillsInterpersonal skills

Required

12 - 18 months credit union experience or other financial institution experience with internal sales experience

High School diploma, GED, or Equivalent Certificate

Complete satisfactorily all in-house training

Exceptional interpersonal and communication skills

A strong understanding of delivering exceptional member service

Proficient computer/technology skills

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date