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Citizens · 5 hours ago

Operations Supervisor

Yorktown, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Citizens Bank is seeking an Operations Supervisor to assist in planning, organizing, and directing operational activities at the banking center. The role involves supervising personnel, ensuring quality customer relations, and maintaining compliance with bank policies and regulations.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Ensure the smooth operation of the banking center using good management practices

Answer inquires, resolve problems, promote and sell bank services and products

Develop and manage new and existing customer relationships

Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services

Service existing loan and deposit accounts

Ensure that banking center goals are met in coordination with upper management

Opens new deposit accounts and takes personal loan applications

Refers requests for budget expenditures to immediate supervisor or CEO for approval

Assists with hiring, training, counseling, and discipline of assigned banking center personnel, referring complex situations to supervisor for final review

Provides guidance to bank employees regarding bank policies, products, and services

Provides back up support to upper management as needed

Provide customer support, by answering inquiries, resolving problems referring complex situations to upper management

Qualification

Supervisory experienceCustomer relationship managementFinancial setting experienceOralComputer proficiencyWritten communicationTeamwork

Required

Two years of experience in a financial setting is required

At least one year in a supervisory role over tellers in a bank setting

Excellent oral and written communication skills are required

Ability to work well in a team environment

Proficient with computers and software programs including Word and Excel

Preferred

Associate's degree preferred

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees