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Ameris Bank · 1 hour ago

Customer Service Specialist

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. The Customer Service Specialist is responsible for providing prompt, efficient, and professional service to customers, focusing on customer retention and satisfaction while assisting with account information and resolving issues.

BankingFinanceFinancial ServicesMortgage

Responsibilities

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications

Research and answer customer inquiries and fulfills service requests

Maintain knowledge of banking products, programs, services and promotions

Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues

Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction

Handle account service and maintenance requests efficiently and accurately

Maintain accurate call documentation

Identify customer needs and offer appropriate bank products and services to customers

Qualification

Customer serviceBanking knowledgeMicrosoft OfficeCall center experienceAnalytical skillsTeam playerCommunication skillsOrganizational skills

Required

High school diploma or GED required

Computer and Microsoft Office proficiency

Able to effectively and persuasively express self, using language and grammar in a professional manner

Able to plan, organize and prioritize tasks

Highly motivated team-player with ability to develop and maintain collaborative relationships

Able to analyze and record detailed information

Thorough knowledge of banking policies, procedures, products and services

Demonstrated commitment to quality customer service and ability to meet or exceed service goals

Able to provide a high level of interactive service to others, building relationships and addressing identified needs

Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications

Research and answer customer inquiries and fulfills service requests

Maintain knowledge of banking products, programs, services and promotions

Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues

Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction

Handle account service and maintenance requests efficiently and accurately

Maintain accurate call documentation

Identify customer needs and offer appropriate bank products and services to customers

Preferred

1 or more years of customer service or call center experience preferred

1 or more years of experience in financial services or a related industry preferred

Bachelor's degree in finance or related field preferred

Benefits

Medical, Dental and Vision Insurance

Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

Life Insurance provided at no additional cost to employees

Accidental Death & Dismemberment Coverage

Long-Term Disability Coverage

Paid Sick and Vacation Leave

11 Holidays

Volunteer/Service Day

Employee Stock Purchase Plan

401(k) Retirement Plan

Ameris Bank matches 50% of your first 8% of contributions to the plan

Flexible Spending Accounts

Health Savings Account

Health Reimbursement Arrangement