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B. F. Saul Company Hospitality Group · 3 hours ago

Area Sales Coordinator Manager - DoubleTree by Hilton McLean Tysons, Courtyard McLean and Fairfield Inn & Suites Herndon

Northern Virginia

Full-time

Onsite

Mid Level

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Area Sales Coordinator Manager is responsible for supporting the hotel's rooms and catering sales efforts, ensuring client satisfaction, and managing sales data and operations effectively.

Association

Responsibilities

Provides administrative and general support to the sales team in a variety of activities including acts as secondary contact for group blocks; books and manages groups as needed; books individual reservations and qualifies for more business

Support client satisfaction by ensuring catering service standards are met and clients' needs are responded to in a timely manner. Ensures effective communication of client needs from catering to appropriate operational departments. Resolves clients' complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable

Responsible for utilizing sales and catering tools/systems. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence

Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents

Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning