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American Campus Communities · 8 hours ago

Resident Experience Manager - Plaza on University

Orlando, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

American Campus Communities is a leader in the student housing industry, and they are seeking a Resident Experience Manager to lead the property team in creating an exceptional living environment for residents. The role involves overseeing leasing, marketing, and administrative operations, managing team performance, and maintaining strong communication with university partners.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property

Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team

Conduct performance evaluations of direct reports and performance discussions with team members

Collaborate with supervisor and Human Resources on compensation adjustments for direct reports

Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable

Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards

Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement

Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts

Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards

Work closely with Service Manager to own property financials, including purchasing and performance to budget

Ensure consistent and ongoing communication with University partners

Represent ACC as property leader at resident functions and marketing events

Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed

Effectively resolve resident conflicts and disputes

Maintain key control oversight, including key box access

Other duties as assigned by manager

Qualification

LeasingMarketingCustomer serviceLeadership experienceFacility managementBudgetingBusiness administrationPublic relationsResidence lifeDemonstrated leadershipCommunication skillsCollaboration skills

Required

2 years' of leadership experience in student or multi-family housing, or similar industry

Bachelor's degree in business or relevant field preferred

Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills

Strong communication and collaboration skills

Demonstrated leadership skills