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Centauri Health Solutions, Inc · 23 hours ago

Bilingual Patient Financial Advocate (Medicaid Eligibility), Onsite Banner UMC Phoenix

Phoenix, AZ

Full-time

Onsite

Entry Level

2+ years exp

Centauri Health Solutions provides technology and services to improve healthcare outcomes. The Bilingual Patient Financial Advocate will work with patients to determine program eligibility and assist them through the benefits application process.

Data ManagementHealth CareHospitalRisk ManagementSoftware

Responsibilities

Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options

Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible

Interview patients; conduct analysis of potential reimbursement, and determine eligibility

Introduce services, sets expectations for process and communication to ensure patient understanding

Partner with patients to ensure patient understanding of process and assist with any questions during the application process

Obtain and manage all needed forms from patients, and follow up throughout process

Identify any additional patient needs and direct them to appropriate agencies for assistance

Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems

Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner

Provide strong client service and collaboration with the team

Understand and agree to role-specific information security access and responsibilities

Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies

Read, understand and agree to security policies and complete all annual security and compliance training

Qualification

Customer service experienceFluent in SpanishHealthcare experiencePatient advocacyComputer skillsMultitaskCommunication skillsPositive outlook

Required

2+ years customer service experience

Must be fluent in Spanish (speak, read, write)

Must be able to work onsite at hospital facility

Must be able to work schedule required

Outstanding communication skills and desire to provide excellent customer service

A strong concept of patient advocacy and the desire to help someone every day

A strong work ethic, ability to work independently while making a difference

Strong computer skills and the ability to multitask while working in a fast-paced environment

A positive outlook and eagerness to learn

Consistent punctuality and attendance

Preferred

Healthcare experience, patient contact experience a strong plus

Benefits

Generous paid time off

A matching 401(k) program

Tuition reimbursement

Annual salary reviews

A comprehensive health plan

The opportunity to participate in volunteer activities on company time

Development opportunities

This position is bonus eligible in accordance with the terms of the Company’s plan.

Company

Centauri Health Solutions, Inc

Centauri Health Solutions aims to attract and retain the industry’s top talent as we continue to create and deliver the most flexible and innovative tools in the market.

Founded in 2014

Scottsdale, Arizona, USA

1001-5000 employees