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PFS · 20 hours ago

Project Coordinator

Houston, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

PFS Group is a nationwide patient account management firm based in Houston, Texas, seeking qualified Project Coordinators to join their team. The Project Coordinator is responsible for ensuring client needs are met as per the Master Services Agreement and achieving internal project goals, while also managing high-stress situations and supervising Liaisons as needed.

B2BConsumer GoodsCustomer ServiceE-CommerceLogisticsPaymentsSupply Chain ManagementTransportation

Responsibilities

Communicating to the Account Executive any client-related concern or potential threat before it reaches crisis mode

Assist in preparing Month-End Executive Overview Report for clients. Month-End Reports are due to the client by the 5th working day or 2 days after internal distribution

Observe and assist as directed with monthly invoice process. Edits can only be made by an Associate Account Executive or Account Executive, and approval needs to come from the Account Executive. Invoices must be approved for delivery on the 1st day of the month OR the date designated by the Executive Team

Maintain and communicate issues and successes on the Customer Service Log

Proactively identify and communicate trends internally to the Associate Account Executive and Account Executive

Facilitate monthly/bi-weekly Workgroup meetings with internal staff

Supervisor Onsite Support Reps, providing support when needed, motivation, timekeeping, and annual evaluations

Work with the IS Department to resolve recon issues

Monitor Support accounts to make sure they’re being worked timely and to identify support that may be hung up and impacting AR aging

Draft agendas for monthly/bi-weekly Operational Meetings with clients and facilitate meetings when Account Executive isn’t available

Handle escalated and complex customer service inquires via phone, email and/or written correspondence

Communicate client specific information to the Account Executive

With oversight, coordinate daily work efforts of the team

Develop and document policies and procedures for all SOP’s

Completing daily project task: ATB/Status Code Aging, Operations Report, Statement Check Report

Qualification

Microsoft OfficeHospital revenue cycleManagement experienceMathematical skillsAnalytical skillsCustomer serviceVerbal communicationWritten communicationOrganizational skillsAttention to detailConfidentiality