Whole Foods Market · 4 hours ago
Customer Service & Ecommerce Team Trainer - Full Time
Medford, MA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $25.40/hr
0+ years expWhole Foods Market is a leading grocery retailer known for its commitment to high-quality foods. The Team Trainer is responsible for organizing and delivering training to new team members, ensuring they are engaged and productive while maintaining high customer service standards.
Consumer GoodsFood and BeverageGroceryOrganic FoodRetail
Responsibilities
Ensures new and ongoing store and team training programs are successfully delivered and completed
Works within training deadlines and goals
Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts
Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion
Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts
Attends Team Trainer meetings, as scheduled
Acts as a role model for constant food safety, sanitation procedures, and occupational safety
Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback
Trains all Team Members on new products, their differentiation, sales tactics, and department placement
Consistently practices and models proper care, use, and maintenance of all team equipment and PPE
Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training
Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms
Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems
Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s Dress Code policy; works all scheduled shifts and attends required trainings and meetings
Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously
Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices
Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market’s cleanliness and safety standards
Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
Immediately reports safety hazards and violations
Performs other duties as assigned by Store, Regional, or Global Leadership
Qualification
Required
6 months of Whole Foods Market experience (or equivalent retail training experience)
Comfortable speaking with small and large groups and inspiring others
Capable of teaching others in a constructive and positive manner
General computer skills and basic knowledge of software applications (MS Office Suite)
Working knowledge of Whole Foods Market's learning systems
Strong communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
Ability to follow directions and procedures; effective time management and organization skills
Passion for high-quality foods and the mission of Whole Foods Market
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
Understanding of and compliance with Whole Foods Market's quality goals
Must be able to lift 50 pounds
In an 8-hour workday: standing/walking 6-8 hours
Hand use: single grasping, fine manipulation pushing, and pulling
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit
Ability to work in wet and/or cold environments
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Benefits
Health insurance
Retirement plan benefits
Eligibility for a store discount
Paid time off
Access to other benefit programs
Company
Whole Foods Market
Whole Foods Market is a supermarket chain owned by Amazon that exclusively sells natural and organic products. It is a sub-organization of Amazon.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-16Acquired
1992-01-23IPO
Leadership Team
Scott Collier
VP Business Development
Christine Sturch
Sr. Principal Director Special Projects Store Design & Development, Whole Foods Market (Global)
Recent News
2025-12-27
2025-12-22
2025-12-22
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