Director of Customer Success jobs in United States
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Nimble · 2 hours ago

Director of Customer Success

positionNew York, NY
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$180K/yr - $220K/yr
date8+ years exp

Nimble is the first business external data platform, making data-driven decision-making easier than ever. The Director of Customer Success is responsible for driving net revenue retention, customer growth, and long-term adoption across the global enterprise customer base, while leading and mentoring a team of Customer Success Managers.

Big DataData Collection and LabelingE-CommerceInformation TechnologyMarket ResearchPaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Own revenue growth and retention across the existing customer base, drive expansion, renewals, and advocacy while reducing churn
Build, scale, and inspire a team of high-performing CSMs who engage deeply with enterprise stakeholders (data, engineering, BI)
Design and implement a scalable customer success framework — including segmentation, playbooks, health scoring, and value delivery processes
Partner with Sales leadership to ensure smooth handoffs, predictable renewals, and proactive expansion opportunities
Lead executive business reviews (EBRs), strategic success planning, and QBRs for top-tier enterprise customers
Build revenue visibility and forecasting into CS operations, partnering with Finance and GTM to drive predictability and accountability
Collaborate closely with Product and Solutions teams to ensure the voice of the customer directly influences the roadmap
Foster a data-driven culture within Customer Success — measuring impact, usage, and ROI across customer segments and lifecycle
Serve as a strategic partner to Sales, Product, and Engineering, aligning customer outcomes with Nimble’s business goals

Qualification

Post-sales leadershipCustomer Success ManagementEnterprise customer engagementData-driven cultureExecutive communicationTeam buildingStrategic partnershipsRevenue forecasting

Required

8+ years in post-sales leadership roles (Customer Success, Account Management, or Renewals) within SaaS organizations
4+ years of direct management experience building and scaling CS teams serving enterprise and technical customers
Proven success in owning NRR and expansion targets - you've scaled CS from a focused organization to a revenue-driving organization
Experience engaging technical stakeholders (Data, AI, or Engineering teams) in large, complex environments
Exceptional communication and executive presence, with the ability to influence C-level audiences

Company

Nimble

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Nimble is the platform for Web Search Agents, which browse the live web, interpret dynamic sites, and deliver structured, real-time data for AI, analytics, and enterprise decision-making.
dateFounded in 2021
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.nimbleway.com

H1B Sponsorship

Nimble has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (39)
2022 (111)
2021 (176)
2020 (227)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-01-01Series A

Leadership Team

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Uriel Knorovich
Co-founder & CEO
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Menachem Salinas
Co-Founder and CRO
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Company data provided by crunchbase