Agency Cybersecurity · 2 hours ago
Business Services Manager (Richmond)
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
3+ years expAgency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. The Business Services Manager is responsible for overseeing the day-to-day delivery of core business services through a team of junior professionals, focusing on people management, operational execution, and service quality.
Cyber SecurityProfessional ServicesSecurity
Responsibilities
Directly manage, coach, and support a team of 5–10 junior team members
Conduct regular 1:1s, performance reviews, and goal-setting sessions
Support onboarding, training, and professional development of team members
Foster accountability, collaboration, and a high-performance culture
Act as the first point of escalation for team-level issues
Own day-to-day execution of assigned business services and workflows
Ensure work is completed accurately, consistently, and within defined timelines
Manage workload distribution, capacity planning, and task prioritization
Monitor service quality and ensure adherence to internal processes and standards
Identify operational risks and proactively address bottlenecks
Document and refine standard operating procedures (SOPs)
Identify opportunities to improve efficiency, quality, and scalability
Partner with leadership to implement process improvements and tooling changes
Track operational metrics related to productivity, quality, and turnaround time
Work closely with account management, client services, and leadership teams
Communicate status updates, risks, and resourcing needs clearly and proactively
Support special projects and operational initiatives as needed
Qualification
Required
3–5+ years of experience managing teams of 5–10 people
Prior experience in a professional services environment (consulting, accounting, compliance, legal services, managed services, or similar)
Demonstrated ability to manage junior or early-career professionals
Strong operational mindset with attention to detail and process discipline
Proven ability to meet deadlines and manage competing priorities
Excellent written and verbal communication skills
Comfortable working in a fast-paced, client-focused environment
Preferred
Experience managing workflow-driven or production-style teams
Exposure to regulated or process-heavy industries
Experience implementing or improving operational processes
Familiarity with performance metrics, SLAs, or service delivery KPIs
Benefits
10 days of paid time off (PTO)
11 paid federal holidays
401(k) with 4% company match
Monthly healthcare stipend
Gym membership stipend
Weekly team lunches and in-office snacks
Eligible for stock options grants after year 2
Company
Agency Cybersecurity
Agency provides enterprise-level cybersecurity for individuals & growing companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase