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Recovery Centers of America · 10 hours ago

Administrative Assistant (PRN)

Indianapolis, IN

Part-time

Onsite

Entry, Mid Level

2+ years exp

Recovery Centers of America is seeking an Administrative Assistant to manage office-related activities and ensure smooth operations within the outpatient practice. The role involves scheduling, financial counseling, records maintenance, and communication with clients and third-party payors.

Addiction TreatmentHealth CareMedicalPharmaceutical

Responsibilities

Performs daily administrative tasks such as scheduling clients, making reminder calls, greeting clients and visitors to the site, overseeing aspects of the day to day practice under the direction of the Director

Performs Utilization Review duties such as obtaining initial authorizations for community-based referrals, stepdown authorizations for transfers from Inpatient, all the continuing reviews and extension requests, ensuring our clients get as much time as they can in our program

Serves as point of contact for third party payors

Works with onsite clinical staff for any insurance appeals and peer reviews

Communicates with staff and clients for any financial counseling matters such as explaining insurance coverage and potential deductibles and copays

Works with Director to track any billing issues and resolve any unbilled accounts

Participates in the initial portion of most of our intake assessments: admits the clients, gets the consents signed, does financial counseling, completes all patient financial information in Avatar, takes copays, and does the UDS

Performs Urine Drug Screens (UDS) and breathalyzer when necessary

Performs case management tasks such as filling out forms for Short-term Disability/FMLA requests, managing treatment verification requests and other client documentation needs to ensure clients have what they need for disability claims, human resources requests and court and probation compliance

Be visible and interactive with all staff and clients in practice, in order to be more efficient and more integrated into the daily practice

Collects client fees and records payments. Reconciles client fees collected with cash deposit on Daily Cash Log and then prepare daily deposit--including, Daily Deposit Log Detail Report, Daily Cash Log, and deposit slip having money counted by Director or designate and Daily Cash Log co-signed by Director or designate

Responsible for inventory and ordering of all office supplies

Prepare correspondence and reports. Creates and edits documents, spreadsheets and presentations. Manages schedules, arranges appointments and itineraries. Coordinates meetings, travel, conference calls, and completes expense reports

Answer telephone, taking messages as appropriate being sure to obtain caller's name, agency, and telephone number with area code, and a brief message

Informs clients of all required associated treatment information appearing as alerts such as urine sample collection, counseling holds, and medical holds

Responsible for client accounts relating to the grant, if any, or Medicaid billing. Engages in necessary tracking and/or management of Medicaid billing

Private Pay: responsible for development of weekly administrative withdrawal list, sliding fee, past due balances. Maintain summary report on Excel spreadsheet

Listens attentively to all clients in order to fully understand their needs; delivers messages to clients with courtesy, clarity, and care. Able to build rapport using motivational interviewing techniques

Maintains strong working relationships with all RCA staff by demonstrating respect for co-workers. Treats co-workers as fellow professionals and respects their expertise and effort

Is tolerant and supportive during difficult moments. Joins with others to seek the best outcome for the client

Protects client and agency information. Never divulges client or business-related information without clear authorization and a genuine need-to-know. Aware of confidentiality rules and regulations and acts accordingly

Demonstrates pride in work and service provided. Looks beyond the assigned tasks to ensure clients receive outstanding service. Pays attention to the details of the service provided by the department/work area. Seeks process improvement. Follows all RCA policies and procedures

Treats clients and families with compassion. Demonstrates a commitment to values espoused by organization including recovery, hope, empowerment, integrity, and innovation delivered in a welcoming environment

Demonstrates an active approach to maintaining a safe environment for co-workers and clients. Understands roles and responsibilities relative to the environment of care including safety and security risks in the physical environment; fire safety and emergency management procedures

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Other related duties/projects as assigned by Director

Qualification

Office managementFinancial counselingInsurance verificationCustomer serviceProject managementDynamic personalityCommunicationTeam collaborationAttention to detail