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Travel + Leisure Co. · 5 hours ago

Quality Assurance (Vacation Ownership)

Oxon Hill, MD

Full-time

Onsite

Mid Level

$70K/yr - $110K/yr

Travel + Leisure Co. is a leader in the vacation ownership industry, and they are seeking an Owner Onboarding Representative. This role involves delivering sales document presentations, providing owner education, and ensuring owner satisfaction with their purchases while meeting quality service standards.

HospitalityTour OperatorTravel

Responsibilities

Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)

Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)

Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)

Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)

Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)

Qualification

Timeshare sales experienceQuality assurance experienceOwner onboarding experienceMD Real Estate LicenseCustomer supportTraining skillsCommunication skills

Required

Experience in the vacation ownership/timeshare industry

MD Real Estate License (must be open to completing the licensing class at the beginning of the job)

Timeshare sales, quality assurance or owner onboarding experience is a must

Benefits

Medical, Dental, Vision

Flexible spending accounts, Life and accident coverage

Disability

Wish day paid time to volunteer at an approved organization of your choice

401k with 6% employer match

Wellness program

Employee Assistance Program

Pet Insurance

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Parental leave

Tuition reimbursement

Vision insurance

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006