O'Reilly Hospitality Management, LLC · 2 weeks ago
Lead Guest Service Representative
Cambria Hotel Copper Mountain, Frisco, CO, US
Full-time
Onsite
Entry, Mid Level
$19/hr - $25/hr
1+ years expO'Reilly Hospitality Management, LLC is a forward-thinking company committed to empowering Team Members and offering opportunities for growth. They are seeking a Lead Guest Service Representative to oversee team members, greet guests, manage reservations, and ensure a high level of customer service.
ConsultingHospitalityProduct Design
Responsibilities
Take responsibility for assigned team members in the absence of the Supervisor, assign work, and ensure proper training and performance
Greet guests in a friendly and warm manner
Register and assign rooms to guests, issuing room keys and instructions to the bell person or directly to guests without announcing room numbers
Transmit and receive messages using telephone, fax, and switchboard
Answer inquiries regarding hotel services, guest registration, and information on shopping, dining, entertainment, and travel directions
Maintain records of room availability and guest accounts
Compute bills, collect payments, and make change for guests
Make, confirm, and cancel reservations for guests as needed
Post charges for room, food, liquor, or telephone by hand or machine
Make restaurant, transportation, or entertainment reservations for guests as requested
Deposit guests’ valuables in the hotel safe or safe-deposit box
Understand and enforce hotel company credit policies
Account for all cash and make deposits in accordance with company policies
Communicate effectively with other front office and hotel departments
Report to work for scheduled shifts, on time and in uniform per company policy
Know and comply with all company policies and procedures pertaining to this position and its duties
Embrace the culture of O’Reach, OHX Experience, Green Team, guest service, team member satisfaction, health & wellness, and safety
Perform other duties and responsibilities as required or requested
Qualification
Required
Minimum of one year of hotel leadership experience required
Strong leadership, management, organizational, and communication skills
Ability to spot and resolve problems efficiently
Excellent verbal and written communication skills
Ability to deliver results
Capacity to work well with and motivate a variety of personality types while maintaining tact and diplomacy
Effective multitasking and prioritization skills
Experience with relevant brand-specific Property Management Systems (PMS)
Proficient in Microsoft Word, Microsoft Excel, and other computer skills
Ability to stand for long periods
Light work: Exerting up to 40 pounds of force occasionally; up to 20 pounds frequently; and a negligible amount of force constantly to move objects
May be required to lift in excess of 40 pounds on occasion
Preferred
High School diploma or GED preferred
Benefits
401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Company
O'Reilly Hospitality Management, LLC
O'Reilly Hospitality Management is a hospitality company that offers planning, design, and architecture services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darren Harralson
Chief Operating Officer
Company data provided by crunchbase