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Rise Vision · 4 hours ago

Customer Success Coordinator (Fully Remote)

United States

Full-time

Remote

Entry Level

1+ years exp

Rise Vision has been making digital signage easy for organizations worldwide since 1992. They are seeking a Customer Success Coordinator to support self-serve customers with onboarding, adoption, and renewal processes.

Digital SignageHardwareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Act as the Customer Success Coordinator for thousands of self-serve accounts globally

Serve as a knowledgeable point of contact for Rise Vision, understanding our core messaging and guiding customers to the right resources and solutions

Follow established processes for onboarding, adoption, renewal, and cancellation handling to maximize customer success

Respond within one business hour to inquiries from customers and resellers, ensuring a positive and professional experience

Help manage the Customer Success inbox, responding to self-serve customer inquiries and triaging SMB, midmarket, and enterprise customer inquiries to the appropriate Customer Success Manager

Respond to, prepare, and process renewal quotes upon request for self-serve customers, ensuring accuracy and timeliness, and support Customer Success Managers with quoting renewals for SMB, midmarket, and enterprise customers

Prepare and process all renewal quotes for resellers in advance, and answer any transactional questions. Escalate complex inquiries or large contraction/expansion opportunities to Customer Success Managers or the Head of Customer Success

Maintain accurate records of all customer and reseller interactions in HubSpot so anyone can quickly understand account history

Monitor customer health scores and usage for your accounts

Provide feedback from customer and reseller interactions to improve processes, resources, and overall customer experience

Regularly travel to customer sites and industry tradeshows to build deeper relationships, enhance customer success, and foster opportunities for account growth

Qualification

SaaS experienceHubSpotCustomer successCommunicationOrganizational skillsProblem-solving

Required

1+ year of experience in a SaaS customer-facing role, for example customer success or technical support

Experience working in a remote role

Comfortable managing a high number of small accounts using structured processes and tools

Experience using HubSpot (or similar CRM) to track and manage customer activity

Highly organized with excellent attention to detail and the ability to manage multiple priorities

Strong written and verbal communication skills, with a focus on clarity, empathy, and responsiveness

Travelling to events and visiting customers is a pleasure, not a chore. You're excited to get in the field, meet face to face, learn about the problems customers face and how Rise Vision helps them so that you can apply what you learn to your efforts

Positive and proactive mindset: you take initiative, learn quickly, and enjoy problem-solving

Must be available for FT hours