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Omni Hotels & Resorts · 4 hours ago

Host / Greeter

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$30.83/hr - $31.33/hr

Omni Hotels & Resorts is a historic luxury hotel located in Boston, and they are seeking a Host / Greeter to deliver exceptional guest service. The role involves building relationships with guests, managing reservations, and ensuring compliance with service standards while maintaining a welcoming environment.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws

Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections

Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts

Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness

Responsible to adhere to all proper trash procedures

Must retain and maintain complete knowledge of all food and beverage menu items

Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment

Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment

Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables

Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests

Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience

Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc

Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival

Responsible to attend daily stand-up meeting to gather relevant information prior to service

Contribute to the cleanliness and organization of all restaurant space, FOH & BOH

Executes all necessary instructions on Restaurant Event Orders

Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably

Maintain a professional, neat and organized appearance according to Omni Parker House standards

Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident

Attend all required department trainings and meetings

Perform any other duties required by leadership

Qualification

FoodBeverage knowledgeCustomer service skillsFine dining experienceComputer literacyProblem-solving abilitiesPositive demeanorMultitaskStress managementPersonal hygieneClear communicationTeam cooperation

Required

Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities

Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure

Must have the ability to report to work on time and when scheduled

Must have the ability to stand and/or walk for extended periods of time

Must meet standards of appearance and always maintain a high level of personal hygiene

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers

Computer literacy to include Payroll systems, Micros, POS systems

Serve Safe certified | Unexpired TIPs required