Capgemini · 9 hours ago
ServiceNow Business Analyst Service Management Consultant
Brooklyn, NY
Full-time
Onsite
Mid Level
$90K/yr - $115K/yr
3+ years expCapgemini is a global business and technology transformation partner, and they are seeking a ServiceNow Business Analyst to bridge business needs with technical capabilities on the ServiceNow platform. This role involves gathering requirements, facilitating workshops, and supporting the implementation of ServiceNow solutions.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Requirements Gathering & Analysis leads workshops to collect and document business and technical requirements
Translate complex technical specifications into business logic and vice versa
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks
Document enhancement requests and technical specifications
Maintain clear communication with stakeholders regarding status updates and feasibility assessments
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc
Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives
Support UAT sessions and training for various client personas
Agile & Delivery Support Write user stories to be configured by technical developers
Work within Agile frameworks to support sprint planning and execution
Proactively identify risks, issues, and blockers and communicate through appropriate channels
Ensure deliverables are complete, consistent, and aligned with customer expectations
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments
ITIL Foundation Certification (v4)
Strong oral and written communication skills
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate
Preferred
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC)
Familiarity with Common Services Data Model and Strategic Portfolio Management
Ability to work independently and manage multiple priorities
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
Techcircle
2025-12-31
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