Banking Customer Service Representative jobs in United States
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Collabera · 2 hours ago

Banking Customer Service Representative

positionPhoenix, AZ
timeContract
remoteHybrid
seniorityNew Grad, Entry Level
money$24/hr - $25/hr

Collabera is a company that provides staffing services, and they are seeking a Banking Customer Service Representative to support customers with inquiries and complaints regarding financial products and services. The role involves conducting research to resolve client issues and ensuring compliance with internal company requirements.

ConsultingInformation ServicesInformation Technology
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H1B Sponsor Likelynote
Hiring Manager
Vinay Chaudhari
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Responsibilities

Support internal and external customers with inquiries and complaints regarding financial products and services
Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards

Qualification

Customer serviceFinancial products knowledgeCompliance knowledgeCase management systemProblem solving

Required

Support internal and external customers with inquiries and complaints regarding financial products and services
Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Paid time
Paid sick and safe time
Hours of paid vacation time
Weeks of paid parental leave
Paid holidays annually - AS Applicable

Company

Collabera

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Glassdoor3.9
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Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
dateFounded in 1991
location
Morristown, New Jersey, USA
people-size10001+ employees
web-link
http://www.collabera.com

H1B Sponsorship

Collabera has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (93)
2023 (120)
2022 (186)
2021 (180)
2020 (146)

Funding

Current Stage
Late Stage
Total Funding
$30M
2006-05-04Series Unknown· $30M

Leadership Team

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Lalit Sharma
CFO
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Michael H. Abraham
Chief Financial Officer
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Recent News

PR Newswire
Collabera Digital appoints Kaushik Sarkar as President
2024-04-09
PRNewswire
Collabera, LLC Welcomes Mike Fromhold as New Chief Executive Officer
2023-01-20
PR Newswire
Collabera Ranked as a Best Place to Work by Comparably.com
2022-04-19
Company data provided by crunchbase