iManage · 2 weeks ago
Customer Success Manager (Closing Folders)
Chicago, IL
Full-time
Hybrid
Mid Level
$90K/yr - $115K/yr
4+ years expiManage is a leading SaaS company dedicated to making knowledge work. As a Customer Success Manager, you will manage client relationships, drive product adoption, and ensure customers derive maximum value from the Closing Folders product.
AppsiOSSoftwareVideo
Responsibilities
Managing the overall client relationship, including the mapping and development of their journey with the Closing Folders product
Partnering with key customer contacts to develop internal marketing strategies, training and rollout plans
Conducting webinars, product demonstrations and training to existing and prospective clients
Creating account-based strategic action plans to identify expansion opportunities, increase product adoption, and introduce new features that meet client's needs
Advocating for the customer’s business goals and point of view and ensuring the customer derives maximum value from their investment in Closing Folders
Identifying expansion opportunities and leading outreach to new business groups to support the sales team’s efforts
Qualification
Required
A Bachelor's degree in Communications, Information Systems, Business, Business Administration, or the equivalent
Experience (4+ years) in a SaaS Customer Success capacity
A passion for technology and learning the ins and outs of software applications
Excellent presentation skills, and a strong demonstrated history of developing and managing client relationships
The ability to travel for in-person meetings with customers and across our regional offices (i.e. Chicago/Toronto and internationally)
Preferred
A Juris Doctor (JD) preferred but not required
Experience working within a law firm, or with legal professionals in a training capacity
Benefits
Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy to take the time off that I need
Multiple company wellness days each year to prioritize mental health and well-being
Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources
Company
iManage
iManage provides work product management solutions.
1001-5000 employees
H1B Sponsorship
iManage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (18)
2022 (18)
2021 (20)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Bain Capital Tech Opportunities
2023-04-11Series Unknown
2003-08-18Acquired
1998-01-01Series Unknown
Leadership Team
Mohit Mutreja
Chief Technology Officer
Arvind Agarwal
Vice President Of Engineering
Recent News
2026-01-16
New Enterprise Associates
2026-01-03
Company data provided by crunchbase