Reseller Customer Success Manager jobs in United States
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Bridgestone Retail Operations, LLC · 17 hours ago

Reseller Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$62K/yr - $82K/yr
date2+ years exp

Azuga, a Bridgestone Company, is seeking a Reseller Customer Success Manager to join their remote team. This individual contributor role focuses on driving the success path for Azuga’s Reseller Partners, ensuring they have a great experience with training, implementation, and adoption of Azuga solutions.

Retail
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Responsibilities

Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
Advise and collaborate with other internal teams regarding Reseller challenges and requests
Guide Reseller Partners through our Reseller onboarding and certification process
Help to identify gaps, best practices, and inefficiencies to continuously improve service
Proactively monitor customer health to assess churn risk
Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey

Qualification

Customer ServiceAccount ManagementCRM SoftwareSalesforceProactive NatureAI ExperienceConflict ResolutionVerbal CommunicationWritten Communication

Required

Minimum of 2 years experience in Customer Service or Account Management, Reseller experience a plus
Excellent verbal and written communication skills with the ability to communicate effectively at all levels
Self-driven and proactive nature, professional demeanor with strong conflict resolution skills

Preferred

CRM software experience a plus, Salesforce preferred
AI experience a plus

Benefits

A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

Company

Bridgestone Retail Operations, LLC

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Bridgestone Retail Operations, LLC (BSRO) is a subsidiary of Bridgestone Americas and Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.
location
Nashville, Tennessee, US
people-size10001+ employees
web-link
https://www.bsro.com/

Funding

Current Stage
Late Stage

Leadership Team

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Adam Lawson
Division Education Partner
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Andrew Jenkins
Southeast Division Technical Education Partner
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Company data provided by crunchbase