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iHerb · 1 hour ago

Director of UX Design

Irvine, CA

Full-time

Onsite

Director/Executive

$206K/yr - $276K/yr

12+ years exp

iHerb is on a mission to make health and wellness accessible to all. The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb, building and scaling a high-performing UX design team, and advocating for customer-first design across all digital touchpoints.

BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness

Comp. & Benefits

Responsibilities

Define and drive the long-term UX vision and strategy for iHerb's web and mobile platforms

Oversee the end-to-end user experience on our global website for all platforms (desktop, mobile web and app)

Build, mentor, and inspire a team of UX designers, researchers, and design managers

Advocate for design thinking and human-centered design practices across the organization

Help to build a strong design culture within the organization

Get hands-on with projects when necessary to drive projects forward

Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution

Translate business objectives into customer-centric design solutions that drive growth and retention

Establish and maintain scalable design systems, ensuring consistency across platforms

Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration

Use research, data, and insights to inform design decisions and continuously improve usability

Stay ahead of industry trends, tools, and best practices to evolve iHerb's design capabilities

Champion accessibility and inclusivity, ensuring products are usable by customers worldwide

Qualification

UX design leadershipA/B testingDesign systemsAgile/Scrum environmentFigmaGraphic development softwareMicrosoft Office SuiteGoogle Business SuiteUser-centered designCollaborationMentoring