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To The Rescue a PRK Williams Company · 2 weeks ago

Case Management Manager

Cedar Rapids, IA, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

To The Rescue, a PRK Williams Company, is dedicated to supporting individuals with developmental disabilities. The Manager of Case Management oversees member programming, ensuring compliance with state and federal guidelines while managing quality assurance functions related to support documentation.

Consumer Services

Responsibilities

Adhere to and upholds To The Rescue’s values and policies

Develops and maintains relationships with referral agencies and funders

Identify and maintain current information about community resources that may benefit program participants

Provides periodic reviews of the homes where members live to ensure a healthy and safe living environment. Reviews and provides feedback for all site reviews

Works directly with the referral program to support member reviews and placement of new members through attending intake meetings of new members and supports a seamless transition into services

Functions effectively as a member of the Human Services Team by developing goals and objectives to maximize the independence, growth, and quality of life for our members. Completes member annual plans and supports the Human Services Supervisor in training of employees

Works with Housing Supervisors to ensure member needs are met to sustain placement in housing

Ensures accurate and active authorization for services is in place for each member

Reviews authorizations weekly and works directly with member case managers for service authorizations updates

Works with Case Managers or funders as needed for service authorizations and completes required documentation to maintain member service authorizations

Works in conjunction with the Representative Payee to ensure member financial needs are met

Reviews and approves all member incident reports involving service needs and provides feedback for remediation and mitigation

Reviews Incident Reports for trends and collaborates with teams to improve supports to members served

Leads the Human Services Advisory Board

Supports compliance efforts of the department

Identify safety concerns and implement good safety practices

Provides crisis support for members and supports employees through crisis interventions

Trains new leadership on member service needs

Provides agency training as needed

Spearheads member retention efforts and satisfaction with service delivery

Support interdisciplinary team communication to effectively support the member services

Monitors member performance on goals and prepares progress reports and other verbal or written reports

Maintains records and prepares reports on services provided

Promote and adhere to all To The Rescue safety practices and policies

Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public

Follow and adhere to the On-call policy and procedure within the Human Services Department

Performs additional duties as assigned

Qualification

LawsCrisis interventionLeadership skillsMicrosoft OfficeCommunication skillsAuditing proceduresPrivacy lawsConflict managementProblem-solving

Required

Must possess strong leadership skills

Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures

Proficient with Microsoft Office that includes Word, Excel, and the ability to learn computer programs for scheduling and timekeeping

Ability to respond well under pressure

Must have a Bachelor's degree in human services, social work or related field and/or four or more years of related experience

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Have knowledge of auditing and monitoring procedures

Have working knowledge of applicable laws and regulations affecting Iowa

Have working knowledge of privacy laws and regulations

The employee must provide and maintain a valid driver's license for the entire duration of their employment and be eligible for the agency's vehicle insurance