OneTouch Direct ยท 8 hours ago
Chat Sales and Support Representative - TPA
Tampa, FL
Full-time
Onsite
Entry Level
$30K/yr - $70K/yr
1+ years expOneTouch Direct is a vibrant community committed to exceptional service since 1998, partnering with Fortune 500 companies. They are seeking a Chat Sales and Support Representative to assist customers through chat, providing swift support and resolving issues while ensuring a delightful customer experience.
Outsourcing/Offshoring
Responsibilities
Engaging with customers through our chat platform, providing swift and friendly support
Understanding customer queries to deliver accurate and timely information
Inbound chat sales. No cold calling!
Resolving customer issues with a cheerful and solution-oriented approach
Ensuring a seamless and delightful experience as you handle multiple chats
Knowing when to escalate matters to ensure customer concerns are fully addressed
Qualification
Required
Ideally, you have 1+ years of sales experience, but don't worry if you're just starting out!
Experience in hospitality or a call center is a plus, but not mandatory
You possess excellent communication and writing skills
Comfortable using computers, including typing and navigating multiple tabs and systems
You're passionate about resolving issues and making customers smile
You bring a dynamic, energetic personality to the team
Ability to juggle tasks, prioritize effectively, and manage your time
A strong phone presence with experience making lots of calls is a bonus!
Benefits
Health Care Plan (Medical, Dental & Vision)
Competitive hourly pay PLUS weekly and monthly bonus opportunities!
Classroom training, plus 1-on-1 support for your first week of call taking!
Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Opportunity for professional advancement as we grow! Promote from within!
Diverse & Inclusive welcoming culture with Employee Resource Groups
Company
OneTouch Direct
As a trusted global outsource provider, we know connection is a universal language.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Moloughney
Executive Vice President, Information Technologies & Chief Security Officer
Company data provided by crunchbase