North Shore Pediatric Therapy · 12 hours ago
Client Experience Coordinator
Naperville, IL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrNorth Shore Pediatric Therapy is dedicated to providing exceptional care for children and their families. They are seeking a Client Experience Coordinator who will support families with scheduling, ensure smooth operations for therapists, and enhance the overall client experience.
Health CareMedical
Responsibilities
Be the go-to support for families with schedule changes, questions, and updates
Turn cancellations into makeups and keep therapist schedules running smoothly
Make real-time adjustments when things shift (because they will!)
Partner with Clinical Directors and therapists across disciplines
Keep the clinic humming: restock rooms, organize supplies, prepare new hire materials
Support outreach, tours, events, and family-facing activities
Drive positive family experiences, including thoughtful review requests
Qualification
Required
Full-time availability with a schedule of 7:00 AM – 3:30 PM
Ability to work primarily from the Naperville location with weekly travel to Elmhurst and Woodridge
Strong multitasking skills to manage multiple tasks simultaneously
Excellent communication skills to provide clarity in chaotic situations
Ability to build relationships and make families feel seen, supported, and appreciated
Experience in supporting families with schedule changes, questions, and updates
Capability to make real-time adjustments to schedules as needed
Organizational skills to keep the clinic running smoothly, including restocking rooms and organizing supplies
Support for outreach, tours, events, and family-facing activities
Drive to create positive family experiences
Company
North Shore Pediatric Therapy
North Shore Pediatric Therapy is a medical practice that offers neuropsychology and occupational therapy services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deborah Michael
Occupational Therapist, Founder and Director
Recent News
2025-02-10
Company data provided by crunchbase