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DelMonte Hotel Group · 2 hours ago

Hotel Front Desk Clerk

Troy, NY

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16.75/hr

0+ years exp

DelMonte Hotel Group is a leader in the hospitality industry, currently seeking a Front Desk Clerk to join their team. The role involves performing a variety of guest service activities while ensuring the highest level of service possible.

Food and BeverageHospitalityLifestyle

Responsibilities

Greet, register, and assign rooms to guests

Answer telephone

Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests

Make and confirm reservations

Monitor room availability

Block rooms

Program wake-up calls

Handle guest mail and messages

Perform check-out services

Open and close shifts making cash drops as necessary

Maintain market stock and coffee area as needed

Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service

Provide guests with directions and information regarding the local area

Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas

Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies

Schedule shuttle runs for guests (hotels with shuttle only)

Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only)

Perform laundry duties as needed (Fairfield Inn only)

Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only)

Qualification

Customer service skillsBasic computer skillsOrganizational skillsTime-management skillsMulti-tasking abilityValid Driver’s LicenseCommunication skillsFlexible schedule availability