Vaco by Highspring ยท 6 hours ago
MSP Engineer - Level III (On-Site)
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
$105K/yr - $115K/yr
10+ years expVaco by Highspring is seeking an MSP Engineer to provide Tier 1-3 technical support on-site in Tampa. The role requires extensive experience in IT and MSP environments, focusing on Microsoft technologies and network troubleshooting, while also driving AI/ML integration and workflow automation.
Staffing & Recruiting
Hiring Manager
Ryan Ristow
Responsibilities
Provide Tier 1-3 technical support via phone, email, and chat
Drive AI/ML integration and workflow automation for scalability
Evaluate, prioritize, and resolve service requests per Service Level Agreements (SLAs)
Collaborate with internal teams and escalate to vendors as needed
Offer both remote and onsite support for client systems and virtual environments
Configure and troubleshoot servers, LAN/WAN networking, wireless access points, email systems, disaster recovery, and desktop issues
Troubleshoot complex network environments including:
Firewalls and VPNs
Servers and Active Directory
Microsoft Teams and SharePoint
Domain namespace blocklisting
Printer/email delivery failures
Backup and recovery challenges
Virtualization errors (VMware, Hyper-V)
Security and compliance issues
Maintain focus on Microsoft technologies (Autopilot, Intune, Azure Backup & Recovery, Datto, Veeam, VMware, switches/firewalls, VPNs)
Implement and uphold security best practices and compliance requirements (HIPAA, CMMC, PCI-DSS)
Lead or assist with infrastructure upgrades, migrations, and system enhancements
Develop and maintain SOPs and mentor Level 1/2 technicians
Document client environments, system configurations, and network changes
Recommend new technologies and improvements to enhance performance
Participate in a rotating on-call schedule for after-hours support
Qualification
Required
10+ years of total IT experience
~5 years in MSP environment
MS-900 OR AZ-900 certification
HEAVY Microsoft experience (ideally want an MCSE cert or Azure cert)
Azure Admin experience (not migration level)
general networking experience (will work with network engineering team, but not live there)
general virtualization/server work (VMware/Windows Servers)
Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Autotask)
Microsoft Entra ID/Azure, Intune, Autopilot, on-premises Active Directory
Windows Server & Desktop OS
Wireless access devices, switches, VLANs
Mobile Device Management (MDM) tools
Network troubleshooting and support
Hypervisors with ISCSI/vSAN administration and support
Microsoft Azure cloud migration projects and strategies
Personal vehicle for onsite transportation
Personal cell phone for communication and multi-factor authentication
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
H1B Sponsorship
Vaco by Highspring has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase