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Price Chopper Supermarkets-Market 32 · 22 hours ago

Assistant Customer Service Team Lead: Office-Fort Edward

Fort Edward, NY

Full-time

Onsite

Entry, Mid Level

1+ years exp

Price Chopper Supermarkets-Market 32 is dedicated to providing a friendly and safe shopping experience for its guests. The Assistant Customer Service Team Lead is responsible for supervising the Guest Service area, ensuring customer satisfaction, and maintaining cash controls and security protocols.

Food and BeverageGrocery

Responsibilities

Responsible to greet, make eye contact and “Thank” each guest that you service

Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations

Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy

Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures

Responsible for the supervision of the Guest Service area

Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income

Responsible for the accurate processing and reporting on daily/weekly cash and sales activities

Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests

Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket)

Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits

Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift

Responsible for communicating new policies or promotional programs to our guests

Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures