MechMaxx ยท 3 hours ago
Sales & Service Associate
NYC Metro Area
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $70K/yr
2+ years expMechMaxx is a fast-growing provider of high-quality machinery and equipment. As a Sales & Service Associate, you will be the first point of contact for customers, providing support and ensuring a smooth purchase experience while managing various customer inquiries and service requests.
AgricultureAgTechE-Commerce
No H1B
Responsibilities
Responding to customer inquiries via phone, email, and ticketing systems
Assisting with order updates, delivery coordination, and issue resolution
Managing warranty claims and coordinating with internal teams for service requests
Maintaining detailed records of customer interactions and follow-ups
Providing product information and guidance on usage or setup
Ensuring a professional and courteous customer experience at all times
Qualification
Required
Bachelor's degree preferred
2+ years of customer service experience, preferably in e-commerce, logistics, or machinery/equipment sectors
Excellent communication and problem-solving skills
Ability to handle challenging situations with patience and professionalism
Experience with customer service software (e.g., Zendesk, Gladly, etc.) is a plus
Strong organizational and multitasking abilities
You must be authorized to work in the United States
Preferred
Bilingual Spanish/English is a plus but not required
Benefits
Quarterly performance-based bonuses
Health benefits, PTO, and more
Company
MechMaxx
MechMaxx sells gardening, agriculture, construction, and industrial machines.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase