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Thrive Pet Healthcare · 2 weeks ago

Veterinary Customer Service Representative

Kahului, HI

Full-time

Onsite

Entry, Mid Level

$18/hr - $19/hr

2+ years exp

Thrive Pet Healthcare is seeking an experienced full-time Veterinary Customer Service Representative to join their team at Central Maui Animal Clinic, the only 24 hours Emergency Veterinary Facility on the island. The role focuses on providing outstanding client service, managing communications, scheduling appointments, and ensuring a welcoming environment for clients and their pets.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members

Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills

Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member

Communicates with clients as needed regarding invoices and the medical status of their pets

Maintains knowledge of current wellness-care standards and common medical problems

Schedules appointments to meet the clients’ needs and most efficiently use veterinarians’ and staff members’ time

Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database

Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms

Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members

Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed

Performs other duties as directed

Qualification

Client serviceInterpersonal communicationClerical workMultiple-line telephone systemEmpathyCompassionTeamworkTime management

Required

Education equivalent to the completion of the 12th grade

Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment

Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records

Ability to complete assigned tasks in the time allotted without direct supervision

Demonstrated ability to show empathy toward clients and treat animals with respect and compassion

Excellent interpersonal communication skills

A commitment to outstanding client service

Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance

Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day

Preferred

At least two years' recent experience in an office or medical environment, with increasing responsibilities

Benefits

Medical

Dental

Vision

401k

Life insurance

Fantastic pet benefits

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)