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Irving Oil · 3 hours ago

Seasonal Customer Service Representative

Concord, NH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Irving Oil is a company focused on delivering exceptional customer service. As a Customer Service Representative, you will address various customer needs, ensuring efficient product delivery interactions and providing quality care to customers.

EnergyEnergy EfficiencyOil and Gas

Responsibilities

Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery

Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns

Providing accurate information on products and services as well as educating customers on our products and services

Perform account maintenance by ensuring customer records are up to date and accurate information is recorded

Partner with other departments to follow-up with all customer inquiries

Contribute to a team environment by performing other duties as required

Qualification

Customer service experienceADDS software experienceTime managementMulti-taskingTeamworkFast-paced environment

Required

Customer service experience and knowledge of business procedures

Ability to work well within a team environment

Must be able to work weekends

Ability to multi-task and manage time effectively

Ability to work in a fast-paced environment

High School Diploma or equivalent

2+ years of experience working in customer service setting

Preferred

ADDS software experience a plus

Benefits

Competitive Compensation – Including a company matched 401k and a Sign-on Bonus

Paid Time Off - Accrued personal days and paid holiday

Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program