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USAA · 3 hours ago

Director, Claims Operations - Property Complex

San Antonio Home Office I

Full-time

Hybrid

Senior Level, Lead/Staff

$143K/yr - $274K/yr

8+ years exp

USAA is dedicated to empowering its members to achieve financial security and is seeking a Director of Claims Operations. This role involves managing claims operations teams, ensuring compliance, and driving operational excellence while fostering a high-performance culture.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions in property and other claims operations through their teams

Consistently coach managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to issues

Responsible for achievement of assigned goals, objectives and scorecard deliverables

Plan, coordinate, and control the resources to deliver the appropriate claims service

Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act

Provide guidance on technical matters, supervise claims reserves and extend settlement authority

Responsible for service, loss control, and loss adjustment expense

Identify trends and develop action plans as appropriate

Understand, research, and work to influence the financial impact for their respective business area

Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results

Build conditions for success removes obstacles, lead and champion change

Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

Qualification

Claims Operations ManagementP&C ExperienceTeam LeadershipData AnalysisXactimate ProficiencyCoaching SkillsChange ManagementCross-functional Collaboration

Required

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency

3 years of direct team lead or management experience

Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities

Experience using, interpreting, solutioning and leading with data