Resolution Technologies, Inc. · 1 hour ago
IT Helpdesk/Desktop Support
Columbia, South Carolina Metropolitan Area
Contract
Onsite
Mid Level
4+ years expResolution Technologies, Inc. is a company that promotes a culture of high performance and collaboration. The IT Operations Specialist will provide technical helpdesk and desktop support, assist users with IT issues, and participate in projects to enhance operational effectiveness.
Information ServicesInformation Technology
Hiring Manager
Spencer Buko
Responsibilities
Assist IT personnel, end users and business partners to ensure that programs, systems, and equipment meet user’s needs and are understood by users
Provides IT services using methodical problem recognition, research, isolation and resolution steps
Must be able to handle basic IT issues including MS Office (Exchange O365 Email, Word, Excel), Active Directory, Abobe (PDF), iPhones, Windows desktops and pc’s, Intune, end point devices including printers and copiers, Dell products, VOIP, and general networking
Should have prior experience working on an IT Service Desk
Participates in projects and initiatives to advance the operational effectiveness of the Office through cost savings, performance and customer satisfaction
Researches, tests and recommends technology based on best practices and how the agency uses technology
Manages resource requirements to balance user demands
Provides technical helpdesk and desktop support to the end users to identify, document and resolve technical issues involving the agency's software and hardware solutions
Serves as a subject matter expert and technical Liaison involving highly technical content, programs and/or applications to act as the liaison between the IT Division and assigned business areas interacting with end users to identify and document business requirements, to determine the best approach, to develop quality programs and detailed test plans, and to ensure all users are provided with adequate training
Provide project management and/or support to assigned agency divisions ensuring delivery of products that support the agency on time and to specification
Facilitates and leads assigned IT related functions to promote effective, efficient, transitional, educational and training operations for staff and personnel
Assists in the administration and continuing implementation of the agency's comprehensive Information Security Program Plan
Serve as an agency representative working with external partners, consultants, vendors, or other agencies to arrive at the most appropriate system or integration of multiple systems
Qualification
Required
A bachelor's degree in information technology, computer science, or a related technical field; or at least four (4) years of full-time experience in information technology administration or information security administration
Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position
Must be able to handle basic IT issues including MS Office (Exchange O365 Email, Word, Excel), Active Directory, Abobe (PDF), iPhones, Windows desktops and pc's, Intune, end point devices including printers and copiers, Dell products, VOIP, and general networking
Should have prior experience working on an IT Service Desk
Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field
Must be comfortable in a fast paced and dynamic environment. Adaptability and flexibility regarding change and changing requirements are critical skills. Must be able to perform at high level in a team-oriented approach
Must be able to safely lift and carry equipment, supplies, boxes, etc. weighing up to 45 lbs. Must be able to sit, stand, and walk for intermittent periods. Must be able to reach, bend, and twist at the waist to perform filing, desk work, and operate office equipment
Preferred
IT Certifications such as A+, MCP, MCITP, Security+, ITIL, or any Service Desk certifications
IT experience in a banking and/or financial organization
Company
Resolution Technologies, Inc.
Resolution Technologies, Inc. is an IT company which provides IT Staffing, Executive Searches, Contract Placements, Finance & Sales Staffing
51-200 employees
H1B Sponsorship
Resolution Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageRecent News
SEC
2024-12-11
Company data provided by crunchbase